Plex Development
  • Introduction
  • Installation & Setup
    • Requirements
    • Windows Installation Guide
    • Linux Installation Guide
    • Bot Application Setup
    • Creating a MongoDB Cluster
    • Plex Tickets/Staff Dashboard
    • Setting Up a Reverse Proxy with Nginx
    • Setting Up a Reverse Proxy with Cloudflare Tunnels
  • Product Addons
    • Creating an addon
    • Addon Guidelines
  • Frequently Asked Questions
    • ⭐ Recommended Hosts
    • How to update
    • Common Issues
    • How to get channel/role/user ID
    • Using Custom Emojis
    • How to add multiple role ID's to config
    • Valid timezones
    • Keep Your Node.js Application Running 24/7
  • 🎫 Plex Tickets
    • Categories & Panels
    • AI AutoResponse
  • 🛒 PLEX STORE
    • Markdown Guide
    • Email System
    • How to update
    • API
    • Anti-piracy placeholders
  • LINKS
    • Website
    • Terms of Service
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  • Plex Tickets/Plex Staff/Plex Status/Plex Forms:
  • Step 1: Backup Your Configurations
  • Step 2: Download the Latest Update
  • Step 3: Replace Existing Files
  • Step 4: Update the Configuration File
  • Step 5: Install Dependencies (if needed)
  • Step 6: Start the Bot

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  1. Frequently Asked Questions

How to update

Follow these steps carefully to update your Plex Tickets, Plex Staff, or Plex Status product to the latest version without losing your configurations or data:

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Last updated 2 months ago

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Note: This guide only covers updating Plex Tickets, Plex Staff, Plex Status, and Plex Forms. For instructions on how to update Plex Store, please visit .

Plex Tickets/Plex Staff/Plex Status/Plex Forms:

Step 1: Backup Your Configurations

  1. Locate your config.yml file in the bot’s directory.

  2. Create a backup of this file by copying it to a safe location (e.g., your desktop or a backup folder).

    • This ensures you can restore your settings if anything goes wrong during the update.


Step 2: Download the Latest Update

  1. Visit the official platform where you downloaded the bot to get the latest version.

  2. Download the update files to your computer.


Step 3: Replace Existing Files

  1. Navigate to your bot’s installation directory.

  2. Replace all existing files with the newly downloaded ones.

Plex Status: Don't replace the history.json or lastUpdated.json file.

Plex Forms: Don't replace or delete the uploads folder

Plex Staff: Don't replace or delete the uploads folder


Step 4: Update the Configuration File

  1. Open your old config.yml file in a text editor (e.g., Visual Studio Code or Notepad++).

  2. Open the new config.yml file (included in the update) in another text editor.

  3. Manually copy your settings from the old file to the new one.

    • This ensures compatibility with any new options or changes introduced in the updated version.

  4. Save the updated config.yml file once all changes are copied.


Step 5: Install Dependencies (if needed)

  1. If the update includes new dependencies, you may need to run the following command:

    npm install
    • This ensures all required Node.js packages are installed.


Step 6: Start the Bot

  1. Start the bot as you normally would.

  2. Verify that everything works as expected.

By following these steps, you’ll ensure a smooth update process while keeping your configurations and data intact. For any issues or questions, feel free to reach out via our .

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